If you identify a fault with the Ilisys service or network, you may contact Ilisys Platform staff at any time during the day or night.

Call our Faults and Emergency service on 1800 795 645. The operator will take details of your domain and fault and pass these to an on-call member of our Platform team. Any Ilisys fault will be escalated and addressed as a priority.

There is no charge for reporting a fault in the service that Ilisys provides. A $60 call-out fee will apply if the issue involves user error, a fault with the configuration of an email address, database or website, or a failure outside of the Ilisys network.

Ilisys Technical Support is available to help you with these latter issues at no charge during our extended opening hours.

Monitoring a Fault or Emergency
In the event that a fault or emergency affects any aspect of the Ilisys service, a notice will be posted to the Ilisys System Status page, at http://ilisys-status.com.

Updates will be posted to this site regularly and it will represent the most effective way to track developing situations.

For the most timely updates, you may like to subscribe to an RSS feed of the Ilisys System Status page - available at feed://ilisys-status.com/nfblog/feed.

Please contact Technical Support (support@ilisys.com.au or 1800 995 645) if you have any questions about these reporting and monitoring processes.